Frequently Asked Questions. Help    Hide   Top

How do I register for NORA? How do I reset the link in the email sent to me if it has expired? How do I retrieve my user name? How do I reset my password? How can I unlock my account? How do I login if I forgot my password and security questions? What are the system requirements to use the NORA website? What can I do if the NORA website does not allow me to login? What is a Distributor Name? How do I add accounts to the Manage Accounts page? How do I add additional accounts? How do I unsubscribe from approval emails? How do I add a new reporting contact for my firm? How do I terminate my user name and password? What is Future Reporting? What is Detailed Reporting? Do I need Flash Player to login?

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System FAQs: How do I register for NORA? NORA registration takes place in 3 steps: Step 1: Provide your full name, email, phone number and select a user name Step 2: A link will be emailed to you to continue the registration process Step 3: Create a password and complete your registration How do I reset the link in the email sent to me if it has expired? On the home page, enter your user name and click the logon button and follow the instructions: Step 1: Enter the email address you used for initial registration Step 2: The system will verify the email and resend the link to you Step 3: Complete your registration How do I retrieve my user name? Please contact the Nasdaq Market Data Team or UTP Market Data Administration Team to retreive your user name:     Nasdaq Market Data, contact the Nasdaq Global Data Products US Operations at +1 301 978 5307, Option #2 or +45 33 93 33 66     UTP Market Data, contact UTP Administration at +1 301 978 8080 How do I reset my password? If you forgot your password, click on the link "Forgot Password" on the home page and follow the instructions: Step 1: Type in your user name and email address that you provided when you registered on the website Step 2: The system verifies the information and if both the username and the email address are valid the system will send an email with the activation link to reset your password Step 3: Click on the link to change your password and logon with the new password The email will be from Do-Not-Reply@Nasdaq.com. If you do not receive the email in 15 minutes please check your spam settings and your spam folder. If you have questions please feel free to contact:     Nasdaq Market Data, contact the Nasdaq Global Data Products US Operations at +1 301 978 5307, Option #2 or +45 33 93 33 66     UTP Market Data, contact UTP Administration at +1 301 978 8080 If you would like to change your password after logon you can change your password by going to the Update Profile page. How can I unlock my account? On the home page, enter your user name and click the logon button and follow the instructions: Step 1: Enter the email address you used in your profile Step 2: The system will send you the activation code to unlock your account Step 3: You can then set your new password and security questions How do I logon if I forgot my password and security questions? Try invalid passwords until the account is locked. On the Home page, enter your user name and click the logon button and follow the instructions: Step 1: Enter the email address you used in your profile Step 2: The system will send you the activation code to unlock your account Step 3: Reset your new password and security questions What are the system requirements to use the NORA website? The NORA application works in Internet Explorer (IE), Google Chrome, Safari and Firefox browsers. What can I do if the NORA website does not allow me to logon? Please click on the following button to clear the current authentication details, which will allow you to reset your credentials: Functionality FAQs: What is a Distributor Name? A Distributor Name is the name of your firm. How do I add accounts to the Manage Accounts page? Click on the Request Add Account Number/Key and send the necessary information. You will receive an email with an Account Number/Key combination. After receiving the email enter the information in the Manage Accounts page. How can I add additional accounts to my profile? In the Manage Accounts page, click on Request Add/Remove Account Numbers and send the necessary information. How do I unsubscribe from approval emails? In the Update Profile section check 'NO' for receiving emails when the reports are approved and save your settings. How do I add a new reporting contact for my firm? The reporting contact should register as a new NORA user. How do I terminate my user name and password? Please contact the Nasdaq Market Data Team or UTP Market Data Administration Team to terminate your user name:     Nasdaq Market Data, contact the Nasdaq Global Data Products US Operations at +1 301 978 5307, Option #2 or +45 33 93 33 66     UTP Market Data, contact UTP Administration at +1 301 978 8080 What is Future Reporting? Future Reporting assists firms whose usage does not fluctuate each month. You may update or delete future month usage before the reported month becomes current. After the month becomes current the 60 day revision policy takes effect. What is Detailed Reporting? Firms may submit Detailed Reporting in either VRXLS or VRCSV format. Detailed Usage Reports are to be uploaded by firms on a monthly basis and no later than 15 days after the end of the applicable service period. For more information about the file types and data formats please see the Nasdaq Instructions and/or the UTP Instructions. Do I need Flash Player to logon? No. There is no need to have Flash Player installed.